With OpSmart ITSM you can easily customize based on your needs and build API’s for any tools or application that you use internally all within 2 weeks.Get Started
With the right ITSM software you can,
IT help desk software - The perfect starter kit to get your ticketing right. (Monthly License Fee Per ITIL User (Support Included))$49 per month
Help desk + asset management - The right package for integrated IT Asset management. (Monthly License Fee Per ITIL User (Support Included))$79 per month
Help desk + ITIL® + asset + project - The complete ITIL® ready ITSM suite with all features that an IT service desk needs. (Monthly License Fee Per ITIL User (Support Included))$99 per month
With OpSmart platform, you are empowered to centralize all your information into a singular CMDB via built in automation that ensures accuracy, correlation and reliability. With over a dozen built in modules, the platform allows you to manage all your ticketing workflows within a singular solution.Learn moreView features
"Basheer, I don't say it often but you have great credibility in my book. It's why I'm always willing to work with you on opportunities. You consistently deliver. Very hard to find."- Jonas Hirshfield.
Use OpSmart ITSM to create a self-service portal where users can raise incidents and tickets online. This will drastically reduce calls and walkups which will eventually help your IT help desk team to focus on resolving issues. Choose an ITSM platform which is easy to use or business & non-technical users will continue to bombard IT teams with calls and walk ups.
Use ITIL-based OpSmart incident management module to automatically track and process incidents. Once a user raises an incident through OpSmart, it will be automatically routed to the next available IT help desk resource, OpSmart then keeps track of status, reminder, alerts and resolution time. You can instantly generate reports with in the click of a button and check how your IT help desk has increased its performance by more than 25% since implementing OpSmart.
OpSmart Problem management can identify, track and helps you to resolve these systemic issues. You can analyze incidents to identify common problems and then create a problem record to drive resolution, similar to the way incident management helps you resolve incidents. Rather than working around the same issue again and again, you’ll identify the underlying cause and fix it once. The result? You’ll prevent future incidents, do less work, and increase user satisfaction.
OpSmart will help automatically keep track of assets with asset tracking and discovery module. You’ll be able to maintain an accurate record of all of your IT assets, including who’s using them. By discovering assets automatically, you’ll drastically reduce the effort of managing your assets, and you’ll always have an up to-date view of what’s out there. You can also automatically attach relevant asset data to each incident, rather than having to search for information or ask your users.
Basheer focuses on ensuring the sustained delivery of client value, business growth, profitability and growth of company core skills and capabilities.
Prior to Nocsmart, he was heading the software development for Blackboard, an education software company headquartered in Washington, DC.
Prior to Blackboard, he worked with Comsys, which is now part of Manpower group.
Basheer has an MBA in Technology and Project Management from University of Maryland University College. NocSmart is a brain child of Basheer and the flagship ITSM product OpSmart has been developed by Basheer during his stint with Blackboard, since none of the industry leader were able to provide a solution for the challenges he faced managing more than 8000 virtual machines and 10000 servers. Later, Blackboard become Nocsmart’s first client.
Kazim as Chief Operating Officer has overall strategic and operational responsibility for the entire portfolio of the company’s offerings.
He oversees the key functions of global sales, global delivery and business enabling functions.
He drives and oversees the continuous renewal of key processes, systems and policies across the company in client relationship management, sales effectiveness, delivery excellence, quality, talent management and leadership development. He has over 12 years of experience, managing multiple functions across Marketing, Operation, Product Management and Sales.
Kazim holds an MBA in International Business from Brandeis International Business school and BBA in Marketing and finance from Preston University.
Santhosh ensures that NocSmart India operations runs without a glitch. He is responsible for overall product development of OpSmart and security compliance and overall process improvement. Also, responsible for API development and integration to other external systems to enrich CMDB.
He comes with overall 22 years of experience and has held various positions in companies like CSS corp, Ramco Systems, HCL, MIDAS Communications and BPL Santhosh holds diploma in electronics from Govt. polytechnic, Palakkad, Kerala.
Karthick Raajha is responsible for Marketing at NocSmart. He has almost 13 years of experience in high technology marketing. Most recently Karthick served as Associate Director of Marketing at Global Software Resources, where he was responsible for setting up the Demand generation teams as well as global branding, PR, Content and thought leadership.
He has held various marketing positons at various companies like Hexaware, KPIT Cummins and Zyme Solutions where he was responsible for Sales, Account Management, presales and Marketing. Karthick is an M.B.A and he completed his B.com from Loyola college, Chennai.
Satheesh is responsible for Product development and India operations which includes managing HR and Finance functions. He and Santhosh joined NocSmart 4 and half years back when it started its operations in India. Since then, he has been instrumental in developing OpSmart with a complete focus on high class customer delivery.
He has 12 years experience in IT, worked with companies like CSS Corp and HOV services. Satheesh completed his B.Sc computer science and is a MCA graduate from Bharathiyar university.
Viswa leads Infrastructure driven projects and collaborate with internal teams on product development at NocSmart. He spent more than 4 years in NocSmart at various positions starting as System Engineer and went to become a Technical Manager.
Viswa has overall 13 years experience in IT and Service Management. He holds a computer science degree and is a post graduate in software development from the university of Mysore.
Harty is responsible for overseeing complete operations and delivery for Egypt office and also manages a team of software developers in India office for client delivery.
Most recently, he served as Technical Project Manager at Santeon Group which became Ilerra, where he was responsible for managing multiple projects which includes Products architecture, design, development and maintenance.
He spent several years working for Citex software and Orange Business services where he has extensive experience working on multiple technologies. Harty holds a degree and a major in computer science.
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