Our Expertise in ITIL

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form, ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITILv3 underpins ISO/IEC 20000, the International Service Management Standard for IT service management, although differences between the two frameworks do exist.

ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

It is not uncommon to see an organization try to apply ITIL standards to its Infrastructure Management and fail. We know all the reasons why. One the underlying factors in making an ITIL project succeed is having a robust CMDB. We have strong experience in building and integrating CMDBs.

What is a CMDB?

A configuration management database (CMDB) is a repository of information related to all the components of an information system. It contains the details of the configuration items (CI) in the IT infrastructure. Although repositories similar to CMDBs have been used by IT departments for many years, the term CMDB stems from ITIL. In the ITIL context, a CMDB represents the authorized configuration of the significant components of the IT environment. A CMDB helps an organization understand the relationships between these components and track their configuration. The CMDB is a fundamental component of the ITIL framework's Configuration Management process. CMDB implementations often involve federation, the inclusion of data into the CMDB from other sources, such as Asset Management, in such a way that the source of the data retains control of the data. Federation is usually distinguished from Extract, transform, load (ETL) solutions in which data is copied into the CMDB.

The CMDB records CIs and details about the important attributes and relationships between CIs. Configuration managers usually describe CIs using three configurable attributes:

A key success factor in implementing a CMDB is the ability to automatically discover information about the CIs (auto-discovery) and track changes as they happen.

We have done it before

With our years of experience and experts in ITIL, we can help you design, build and integrate your CMDB with all your toolsets so that all critical infrastructure information would be housed within one central database.

A successfully built CMDB would enable you to utilize other advantages of ITIL such as: