Our Expertise in ITIL

Knowledge Management

Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizations as processes or practices.

There is a drive in many large companies and non-profit organizations to have resources dedicated to internal KM efforts, often as a part of their business strategy, information technology, or human resource management departments. Our goal is to help you address KM as a strategic object and achieve tangible results in sharing knowledge across your organization.

Knowledge management efforts typically focus on organizational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organization. KM efforts overlap with organizational learning, and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge.

Our goal in NocSmart is to provide you the insight, expertise and tools needed to deploy a successful knowledge management system.

We have done it before

With our years of experience and experts in ITIL, we can help you design, build and integrate your CMDB with all your toolsets so that all critical infrastructure information would be housed within one central database.

A successfully built CMDB would enable you to utilize other advantages of ITIL such as: