Our Expertise in ITIL

Run Book Automation (RBA)

is the ability to define, build, orchestrate, manage and report on workflows that support system and network operational processes. A run book process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases and hardware.

According to Gartner, the growth of RBA has coincided with the need for IT operations executives to deliver and prove higher IT operations efficiencies including reducing mean time to repair (MTTR), increasing mean time between failures (MTBF) and automating the provisioning of IT resources. In addition, it is necessary to have the mechanisms to implement best practices (for example, implement and manage IT operations processes in line with IT Infrastructure Library ITIL), increase IT personnel effectiveness (for example, automate repetitive tasks associated with IT operations process) and have the tools to fully report on how the processes are executed in line with established policies and service levels.

NocSmart can help you introduce or improve your Runbook Automation in order to enhance the overall performance of your network operations center. Our experience include working with companies in initial phases of introducing runbook automations as well are large enterprises that have a solid process in place to achieve high levels of NOC Productivity.

NocSmart can help your organization address different aspects of Runbook Automation such as:

Passive Automation:

Passive or analytical automation in which data is passively collected, converted to information and used it for analytics from which decisions are made.

Workflow-based Automation:

Automates the workflow of IT processes and people tasks.

Active automation:

Automation in which some type of data movement, transfer or active change of managed object (or IT service) state or runtime behavior occurs


We have done it before

With our years of experience and experts in ITIL, we can help you design, build and integrate your CMDB with all your toolsets so that all critical infrastructure information would be housed within one central database.

A successfully built CMDB would enable you to utilize other advantages of ITIL such as: