Desktop Management Services
Supporting desktop users can consume your skilled internal tech personnel's time. Many companies are turning to NocSmart to provide Desktop Management Services to provide routine and time-consuming tasks.
NocSmart Can Help!
Some of the benefits of using Desktop Management Services by NocSmart are:
- Desktop computing support where and when you need it
- Predictable budgets supported by fixed-price contracts
- Lower total cost of ownership (TCO)
- Guaranteed SLAs, including fix times
- Simple, efficient incident reporting, with a single phone call
- Maximize ROI and economies of scale from your IT investment
- Improved efficiency of systems operations
- Security, resilience, availability and consistency
- Increased productivity
- Increased user satisfaction
NocSmart also provides remote or onsite technical support for your desktops, laptops and networked printers.
- Technical issue resolution – including connectivity, OS (Windows or Novell) and hardware incidents
- Third party support providers
- Application software incident investigations and escalate to an appropriate support provider if specified
- Remote updates for OS and application software
- All reported incidents and provide you with updates and reports.
Don't just get guaranteed call response times; get guaranteed fix times. This results in minimal downtime and protection of your hardware investment. Our desktop maintenance and support operation includes a central repair and refurbishment center with engineering teams. We make all bench repairs in the static-safe environment of our purpose-built workshops. We can also provide a bench or onsite repair service for many types of printers and other peripherals.
Our Service Desks are located at various global locations including the U.S. and India. Our teams are highly skilled at resolving requests for help, very frequently without requiring escalation to second-level support.