Help Desk and Service Desk

NocSmart's self-service support with remote management and diagnostics provides you with access to multilingual teams of Help Desk and Service Desk specialists at multiple global locations to support your enterprise.

Large Volume Capabilities

NocSmart currently handles a large volume of calls per month; our Service Desk staff takes ownership of each contact. We pride ourselves on prompt, reliable support that exceeds your standards and expectations. We make it easy for users to report incidents, and we promptly respond and manage every incident through to resolution. (Our teams are highly skilled at resolving help requests without escalation to second-level support)

Problem Resolution

Our Service Desk staff is comprised of experienced, technical personnel with Service Desk training to meet your predefined standards. Each call is put through our problem management process which is based on proven ITIL methodology.

At NocSmart we utilize a proactive approach coupled with predefined procedures and scripts as our teams work to quickly resolve incidents. Our goals are to: